Wireless Sales Pro

OPPORTUNITY – YOUR CHANCE TO SHINE

Integrity Wireless people, like the company itself, are always setting new goals, always learning and growing. To that end, we provided, in conjunction with T-Mobile, award-winning training, continuous training, and the opportunity to work in a dynamic team environment.

Our Wireless Sales Professionals are motivated, tech-savvy pros! Not only do they close sales, surpass industry standards, and pile up commissions, they help customers make smart, satisfying buying decisions each and every day. We are always committed to bringing something better, newer, or faster to our customers. This means exciting challenges and high-growth potential. Plus, your salary-plus-bonus pay structure is designed so that the sky’s the limit for motivated and knowledgeable sales professionals.

TALENT SUITABILITY – ARE YOU THE RIGHT FIT?

Our best Wireless Sales Professionals have a knack for matching customer needs with just the right products and services. They’re knowledgeable, tech-savvy, and persuasive pros who are customer service oriented, are motivated by competition, and get satisfaction from a job well done. Our Pros also tend to thrive in a fast-paced environment and can handle a variety of customers with ease. They’ll enjoy both the flexible schedule this position affords and the camaraderie of being part of a hard-working sales team.

WIRELESS SALES PROFESSIONAL RESPONSIBILITIES

SALES REQUIREMENTS

  • Meet and exceed monthly revenue and profit targets for new activations, flex pay activations, renewals, and accessory sales
  • Right-fit customers into the correct phone and rate plan package through “Integrity Selling”
  • Ensure customer satisfaction and resolve all customer issues and concerns
  • Correctly and accurately process the transaction through Teletracker, Watson, Icam, QPay, Flip Swap, etc.

BUSINESS MANAGEMENT

  • Consistently acts in the best interests of the company with regard to ethics and integrity
  • Understands the Integrity Wireless Profit & Loss model
  • Assists the GM with ALL daily, weekly, and monthly administrative duties thoroughly and efficiently
  • Maintains a detailed knowledge of the company’s and T-Mobile’s products and services lineup
  • Keeps an up-to-date copy of a competition binder at the location for sales purposes
  • Provides creative ideas to management on how to improve the company or its processes
  • Assists the GM with Fraud Prevention and Awareness

INTEGRITY WIRELESS PROGRAMS KNOWLEDGE

Has a thorough understanding of all Integrity Wireless, LLC programs including, but not limited to…

  • Teletracker – Is able to effectively and efficiently use the POS system for sales, reporting, researching transactions, etc.
  • Greeting – Effectively greets customers and ensures compliance with Integrity Wireless and Mall Management rules
  • Flip Swap – Understands the importance of the program for customers and Integrity Wireless and works to maximize its output and maintain 100% accuracy on the grading of handsets that are turned in
  • QPay – Monitors all QPay transactions that are taken in and corrects any mistakes that are submitted on the daily QPay Report from corporate
  • T-Mobile Rebates – Keeps up to date with all of the latest rebate information and is adequately stocked with pre-addressed envelopes for customers who purchase from us

T-MOBILE EXPECTATIONS

  • VOC score of 91%+ each month
  • Maintains a closing percentage of 80%+ on prime applications and 40%+ on Flex Pay Annual customers
  • Consistently does At Home sales equal to or greater than 10% of prime activations, i.e., for every 100 prime activations, 10 At Home sales are required
  • A 140%+ features attachment rate
  • An ARPU of $40.00+ per customer
  • A Per Store Average (PSA) of 200+ sales per month
  • Maintains a detailed knowledge of T-Mobile’s products and services lineup
  • Consistently attends and conducts trainings for new T-Mobile products and services
  • Communicates consistently with the local ADRs

INTANGIBLE QUALITIES

  • Superior leadership, motivation, and mentoring skills
  • Superior customer service, business ethics, and problem-solving skills
  • Superior business skills and knowledge
  • Fosters a superior learning and growth environment for employees
  • Superior computer literacy and capabilities

PUBLIC RELATIONS

  • Promotes a positive business environment that makes customers comfortable to be in
  • Is responsible for maintaining a 91%+ average for VOC scores with T-Mobile
  • Assists the GM in organizing the Customer Text-Back Program for customer retention
  • Constructively and effectively handles customer complaints to keep the Integrity Wireless name in good-standing with the public
  • Has excellent relationships with mall management, security, customer service liaisons, and other tenants in the mall
  • Maintains positive relationships with all T-Mobile representatives, as well as all vendors (Nokia, Motorola, RIM/Blackberry, Samsung, etc.)

COMMUNICATION SKILLS

  • Communicates daily with the GM, DSD, corporate office, and other employees via email, text, or phone
  • Understands the importance of high-level communications each day to maximize location and company performance
  • Understands the importance of electronic communication (e-mail or text message) and the negative effects of not checking those communications several times daily
  • Immediately notifies GM, DSD or corporate office of any situations that cannot be handled at the location level
  • Provides feedback to the GM, DSD, and the corporate office regarding employee and store performance